Frequently Asked Questions
Everything you need to know about your Mars By GHC shopping experience.
How long does shipping usually take?
We typically process orders within 24-48 hours. Standard shipping usually takes 3-5 business days depending on your location within the country.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy for all unworn and unwashed apparel with original tags intact. Exchanges for size issues are subject to stock availability.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I ensure I pick the right size?
Each product page features a detailed 'Size Guide' with measurements in inches and centimeters. We recommend measuring a similar well-fitting garment you already own for comparison.
Is my personal information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure that your personal and financial data is protected at all times.